Terms and Conditions

Terms and Conditions (T’s and C’s) Online in Holland

 

1. General

The following terminology applies to these Terms and Conditions (“T’s and C’s’’) and any or all agreements: “Client ”, “You” and “Your” refers to You, the company or person accessing this website and/or completing an order and accepting the Company’s terms and conditions. “The Company”, “Our ”, “We” and “Us”, refers to our Company Internet on Demand . “Site’’ or “ Website ” refers to onlineinholland.com and related websites. “Party” or “Parties” refers to both you and ourselves, or either you or ourselves. Agreement refers to the agreement between Internet on Demand and you and includes the Terms and Conditions, the order and the Privacy Statements.

1.1 Online in Holland is a company of Internet on Demand. Both trade names are registered by Tempus Nexus BV in The Netherlands under number 6947 0936, registered office Wegenbouw 17, 3991 NG Houten.

1.2 By accessing, browsing and using our Website and/or by completing an order, you acknowledge and agree to have read, understood and agreed to the T’s and C’s .
All services, including any related offers and promotions may be subject to specific additional terms and conditions advertised in our marketing literature and / or on the Website. Please check our Website regularly as these T’s and C’s are updated from time to time.

1.3 You can find our T’s and C’s on our Website onlineinholland.com. Should you wish to receive a printed version of these T’s and C’s,
please let us know by sending an email to contact@internetondemand.nl and we will send you a copy free of charge.

1.4 Unless agreed otherwise, all terms and conditions of you are explicitly excluded.

1.5 We guarantee that the service we offer meets the criteria that may reasonably be expected from such service. In other words, when you use our SIM-card you may expect a data connection made available to you through that SIM-card. Please refer to articles 5 and 9 of these T’s and C’s for exceptions due to force majeure.

1.6 “Rent – period” refers to the period for which the SIM-card has been rented and during which the SIM-card may be used by you.
The rent period is clearly indicated on your invoice and on the packing in which the SIM-card is shipped.

1.7 The rent period starts when the SIM-card is first used (sets up a data connection between the device the SIM-card is used in and the internet)
and ends at 23:59 (local time) of the day calculated by taking the start date of the rent period and adding the rent period to that start date.
Example: when a SIM-card has a rent period of 4 days and is first used on a Monday at 09:24 AM, the rent period ends the
following Friday (Monday + 4 calendar days) at 23:59 PM.
First use of the SIM-card is determined by information provided by the mobile network operator used for providing our services.

NOTE: You have a margin of 2 calendar days after your ordered delivery date to first activate the SIM-card.
Example; when your ordered delivery date is on June 20th, it should be activated no later than June 22 nd 23.59PM (local time).
In case you have not used the SIM-card within 2 calendar days after the delivery date you ordered, your rent period will start automatically after those 2 days.
Once your rent period has ended, the SIM-card will automatically be de-activated.

1.8 You rent the SIM-card. This means it is not your property and you should treat it carefully.
Any abuse (please refer to article 3.5 of these T’s and C’s) will lead to immediate deactivation of the SIM-card.

2. Payment and delivery

2.1 When you order your SIM-card, you pay for the entire rent period. Once you have paid, the order is final and you will receive a confirmation and invoice by email.

2.2 All our online payment transactions are handled by Mollie BV, our payment provider.

2.3 In case we are not able to provide you with the SIM-card ordered (and trust us, we will do whatever it takes to avoid that), we will inform you as soon as possible and ensure you are fully refunded.

2.4 We will ensure that your SIM-card is delivered at the address you provided when you ordered the SIM-card, no later than 1 day before the arrival date that you filled out when ordering the SIM-card. That is why we need to know the delivery date at least 3 working days before arrival date. The package is small enough to fit in a normal mailbox. Please be aware that we do our utmost to get you your order on time but delays or other causes for a non-timely delivery of your order do not constitute a valid reason to file a claim or hold us liable.

2.5 All terms and timelines mentioned on our Website(s), these T’s and C’s and other means of communication are indicative.

2.6 Once the rent period has ended, we will deactivate the SIM-card after which the SIM-card can no longer be used.
There is no need to return the SIM-card to us, you can dispose of it in a secure way.

3. Rates and data usage

3.1 All prices mentioned are in EURO and include all applicable Dutch taxes.

3.2 Prices are fixed once you have paid for your order. Any change in price after you have paid for your order does not affect you.

3.3 We are very careful when it comes to communicating our prices. Should you however come across a clear mistake from our end (in your favour or not in your favour) we would really appreciate it if you would inform us. Such help will be rewarded by us!

3.4 The SIM-card ordered provides truly unlimited data as outlined in the T’s and C’s and subject to restrictions imposed by our network operator, at the highest available speed during the rent period. The SIM-card can only be used in The Netherlands and has been disabled for roaming. This means that the SIM-card will not work when taken outside The Netherlands and the overseas Dutch Islands such as the Dutch Antilles.

3.5 Abuse of the SIM-card may result in immediate deactivation of the SIM-card. Abuse includes but is not limited to:

  • Using the SIM-card for activities prohibited by the mobile network operator and/or the applicable laws
  • Using the SIM-card for non-personal or commercial purposes
  • Using the SIM-card for uploading, downloading or visiting unlawful, indecent, defamatory or inflammatory content or messages

In case of deactivation of the SIM-card because of abuse, you are not entitled to any compensation or (partial) repayment of the rent amount paid. Should you wish to get confirmation as to whether certain usage will be classified as ‘abuse’, please do not hesitate to get in touch with us. You will remain responsible to us for the actions of any other person you allow to use the SIM-card at all times.

4 . Data management

4.1 When you place an order, your personal data are recorded in our customer database. We take the privacy of our customers seriously and will not disclose any of this information to any third party without your prior written consent, unless required under law. Please also refer to the Privacy Policy on our Website.

5 . Warranty and availability

5.1 In case your SIM-card does not function correctly, please get in touch with us soonest. We will try and find a solution together with you to ensure you can enjoy unlimited mobile data. Should we not be able to work out a solution and the malfunction is not attributable to you, we will repay (part of) the amount paid by you when ordering
the SIM-card.

5.2 Our mobile network operator partner provides access to their mobile data network in a very large part of the country. However, there will always be areas where there is either limited or even no coverage. There is not much we can do about this and this is also something you cannot hold us liable for. In case you are staying in an area where there is limited or no mobile data coverage, please get in touch with us and we will work with you on an acceptable solution. Please note there is not a lot we can do for you should you only contact us once the rent period has ended.

Note that in any case our liability for a poor service because of poor network coverage is limited to the amount you paid when ordering the SIM-card (please refer to chapter 10 Liability).

6 . Promotions

6.1 Promotions are non-binding, unless clearly indicated otherwise.

6.2 We do what we have committed to do. However, in order to prevent any discussions, any verbal agreement or promise is only binding once confirmed in writing by us.

6.3 You having the pleasure of benefiting from a promotion does not automatically mean you are entitled to such a promotion in the future.

6.4 We like to be clear in anything we do. Therefore, any changes or supplements or any other agreements are only binding once they have been agreed by you and us, in writing.

7 . Order

7.1 Your order with us is final once the order has been paid in full or confirmed by us in an email.

7.2 We are entitled to reject or cancel any order without justification. Should this be the case, you will be notified by email and repaid in full.

8 . Images and specification

8.1 All images, pictures, drawings and videos on our Website (s), packaging or any other means of communication (online and offline) are illustrative only. They are in no way binding nor can they be reason for any entitlement, compensation or cancellation of the order.

9. Force majeure

9.1 We try our best, really, but in some cases there is not a lot we can do. In those cases where we can reasonably not be expected to keep our end of the bargain, we cannot be held responsible or liable for any damage you may incur.

9.2 There are quite a few things that we cannot be held responsible for, including but not limited to the following:
– breakdown of the internet or the mobile network of our network operator
– breakdown of email traffic
– breakdown of any third party hardware and/or technology
– strikes
– legal and/or regulatory measures
– breakdown of the supply of electricity In particular we would like to stress our inability to influence availability of mobile (data) networks and the speed and reliability these networks offer. We can therefor e not be held liable for any limitations or shortcomings in these networks and the connections they enable.

9.3 Internet on Demand reserves the right to postpone its obligations in case of force majeure. Furthermore, we have the right to (partly) cancel our agreement with you or to change the agreement in such a way that execution is still possible. Under no condition will we be held to pay any fine or compensation following any disruption in our services resulting from force majeure.

10. Liability

10.1 Internet on Demand can not be held liable for any direct or indirect claims, including third party claims, resulting from the use of our SIM-cards or the fact that our SIM-cards can not be used, unless explicitly agreed otherwise (in writing).

We cannot guarantee the SIM-cards you hire from us will function flawlessly anytime and anywhere. Our maximum liability is limited to the amount paid by you, our customer, when ordering the SIM-card.

In case of abuse of the SIM – card (refer to article 3.5 of these T’s & C’s), we do not accept any liability whatsoever and you lose any right for compensation or (partial) repayment.

10.2 You are responsible for any and all damage caused by abuse of the SIM-card (refer to article 3.5 of these T’s & C’s) and you indemnify us against any damage and liability resulting from such abuse.

11. Governing law

11 .1 These T’s and C’s our Agreement as well as all our other agreements, contracts and documentation are governed by the laws of The Netherlands. By ordering and / or using our services and products you consent to these T’s and C’s and to the exclusive jurisdiction of the Dutch courts in all disputes arising out of such order and / or use .

12 Cancellation of your order

12.1 In case you, our client, are a natural person (so not a business or a legal entity), your online order is protected by Dutch law. In short, this law states that you are entitled to cancel your order within 14 days after you placed the order, at no cost for you. When you wish to cancel your order within 14 days, you should use this Cancellation Form. Please fill out and sign the form and (e)mail it to us. Upon receipt of the form we will cancel your order and notify you accordingly by email.

12.1.1 In case you want to cancel your order and we have not yet shipped the SIM-card to you, we will fully repay you within 1 week after receipt of the cancellation form.

12.1.2 In case the SIM-card has been shipped to you but you have not yet used the SIM-card, we will deactivate the SIM-card and refund the amount paid by you.

12.1.3 In case you have already started to use the SIM-card and you want to cancel your order (and you are within the 14-day timeframe as mentioned under 12.1) we will partly refund you. The part that will be refunded is calculated based on the number of days the SIM-card has been used by you and the total period for which the SIM-card had been rented by you. Example: you rented a SIM-card for 7 days. You received the SIM-card and you have started to use the SIM-card but after 2 days you decide that you want to cancel your order. In that case we will refund 5/7th of the amount originally paid by you.

12.2 In case the 14-day window has passed and you want to cancel your order, please get in touch with us (contact@internetondemand.nl).
We will try and work out a solution with you.

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